Gen AI to boost customer loyalty, Forrester says

Subscribe To Our Newsletter Careers Information from across the Internet


Gen AI to boost customer loyalty, Forrester says Gen AI to boost customer loyalty, Forrester says

Financial services providers are exploring generative AI uses for coding, customer service and..
Fed Minutes Show Options Are Open on Interest Rate Cuts Fed Minutes Show Options Are Open on Interest Rate Cuts

Minutes from a Nov. 6-7 meeting showed that Federal Reserve policymakers saw the labor market..
Academy Bank taps tech to boost Gen Z credit knowledge Academy Bank taps tech to boost Gen Z credit knowledge

Academy Bank Gen Z clients are reporting challenges with credit knowledge, and the bank is..
Trump Taps Investor Scott Bessent as Treasury Secretary Trump Taps Investor Scott Bessent as Treasury Secretary

The hedge fund manager will be responsible for steering President-elect Donald J. Trump’s..
Inside look: Ally developing multicloud hybrid strategy Inside look: Ally developing multicloud hybrid strategy

Ally Financial does not aim to be 100% cloud native — it is instead opting for a multicloud hybrid..
The Finastra breach: 3 security takeaways The Finastra breach: 3 security takeaways

Identity-based attacks are on the rise as evidenced by London-based tech provider Finastra’s..
High-Yield Savings Accounts Are Still a Good Deal High-Yield Savings Accounts Are Still a Good Deal

Interest rates have been falling, but deposits are earning more than inflation.
42% of FIs plan to invest in customer ID solutions in 2025 42% of FIs plan to invest in customer ID solutions in 2025

Financial institutions are prioritizing investments in digital solutions to combat cybercrime in..
Clearview FCU to save 6K working hours through RPA Clearview FCU to save 6K working hours through RPA

Clearview Federal Credit Union has seen positive returns on its automation processes and aims to..
Mastercard’s Tharani joins Bank Automation Summit 2025 speaker faculty Mastercard’s Tharani joins Bank Automation Summit 2025 speaker faculty

Sabrina Tharani, senior vice president of fintech and venture partnerships at Mastercard, will join ..
Ally saves $30M annually through automation Ally saves $30M annually through automation

CHARLOTTE, N.C. — Ally Financial is deploying AI to boost efficiency and modernize processes to..
Just 40% of financial institutions satisfied with cloud investment Just 40% of financial institutions satisfied with cloud investment

Many financial institutions are not satisfied with the investments made in their cloud..
Citizens digital tools offer intuitive experience Citizens digital tools offer intuitive experience

Citizens Bank continues to focus on building out its in-house solutions, adding digital tools to..
Fed Chair Jerome Powell Says No Need to ‘Hurry’ to Cut Rates Fed Chair Jerome Powell Says No Need to ‘Hurry’ to Cut Rates

A strong economy is giving Federal Reserve officials room to move “carefully” as they lower..
Howard Lutnick Is Scouting Trump’s Nominees. Some Will Oversee His Interests. Howard Lutnick Is Scouting Trump’s Nominees. Some Will Oversee His Interests.

Howard Lutnick, co-chair of the president-elect’s transition team and a Wall Street financier, is..
Digital offerings draw younger clients to FIs Digital offerings draw younger clients to FIs

Younger bank clients are seeking more digital offerings from financial institutions as interest in..
5 questions with … John Frerichs of JPMorgan Chase 5 questions with … John Frerichs of JPMorgan Chase

Chase for Business is innovating to meet the evolving needs of its small- to medium-sized business..
Why Bond Yields Are Rising After Trump’s Victory Why Bond Yields Are Rising After Trump’s Victory

Yields on government bonds — which underpin all kinds of borrowing in the economy — are rising. But ..
Here’s What to Watch as the Fed Meets Thursday Here’s What to Watch as the Fed Meets Thursday

Federal Reserve officials are widely expected to cut rates by a quarter point, as uncertainty about ..
Citizens streamlines account openings with in-house solutions Citizens streamlines account openings with in-house solutions

Citizens Bank is moving away from third-party vendors and launching in-house solutions to simplify..
Alliant Credit Union saves customers $500M in 2024 Alliant Credit Union saves customers $500M in 2024

Alliant Credit Union is looking to create value for its customers by offering digital solutions..
Tech roundup: Giants report growing cloud revenue Tech roundup: Giants report growing cloud revenue

Tech giants are reporting growing cloud business as companies around the globe adopt generative AI..
CFPB director favors ‘the end of screen scraping’ CFPB director favors ‘the end of screen scraping’

LAS VEGAS — The Consumer Financial Protection Bureau Director Rohit Chopra hopes the financial..
I’m Out of Work. Can I Take a Job in a Predatory Industry? I’m Out of Work. Can I Take a Job in a Predatory Industry?

The magazine’s Ethicist columnist on what to do when your financial needs conflict with your..
Yellen Rebukes Chinese Lending Practices in Call for Debt Relief Yellen Rebukes Chinese Lending Practices in Call for Debt Relief

In an interview, the Treasury secretary also highlighted progress at the World Bank and the..
Fifth Third’s tech spend jumps 5% YoY Fifth Third’s tech spend jumps 5% YoY

Fifth Third Bank’s overall noninterest expenses increased in the third quarter driven by higher..
Revolut Business, Amex team up for payments acceptance Revolut Business, Amex team up for payments acceptance

London-based Revolut Business is accepting American Express cards to boost revenue.  Revolut..
Want More Inflation? Go Ahead, Let Presidents Meddle With the Fed Want More Inflation? Go Ahead, Let Presidents Meddle With the Fed

When presidents try to influence the central bank, they tend to push for lower interest rates — and ..
Wells Fargo’s tech spend up and headcount down in Q3 Wells Fargo’s tech spend up and headcount down in Q3

Wells Fargo trimmed its staff and total costs in the third quarter, with efficiency in mind.  “We..
TD Bank Pleads Guilty and Pays $3 Billion to Settle Money-Laundering Case TD Bank Pleads Guilty and Pays $3 Billion to Settle Money-Laundering Case

The penalty was the largest ever imposed by U.S. officials on a bank for violating anti-money..
Banks diversify with healthtech investment Banks diversify with healthtech investment

U.S. banks are investing in health care payments technology companies to diversify revenue.  The..
U.S. Raises New Concerns Over Chinese Lending Practices U.S. Raises New Concerns Over Chinese Lending Practices

A Treasury official will call for greater transparency over emergency currency “swap” loans to..
Fed Chair Powell Underscores That More Rate Cuts Are Coming Fed Chair Powell Underscores That More Rate Cuts Are Coming

Jerome H. Powell, chair of the Federal Reserve, said that inflation is down and unemployment up..
Wells Fargo applies vendor tech across business lines Wells Fargo applies vendor tech across business lines

Wells Fargo looks across all of its business lines when making investment decisions and selecting..
Trump’s Huge Civil Fraud Penalty Draws Skepticism From Appeals Court Trump’s Huge Civil Fraud Penalty Draws Skepticism From Appeals Court

A five-judge New York appellate panel questioned both the size and validity of a judgment of more..
Real-time data drives consumer decisions post rate cut Real-time data drives consumer decisions post rate cut

Financial institutions are looking to real-time, data-driven insights to suggest actions clients..
SMEs ‘one of the biggest winners’ of open banking SMEs ‘one of the biggest winners’ of open banking

Open banking regulation set to finalize this fall will boost small- and medium-sized-enterprise..
Transactions: Citizens Bank, Navan team up for travel expense management Transactions: Citizens Bank, Navan team up for travel expense management

Citizens Bank has teamed up with Navan to provide its commercial customers with travel expense..
Central Banks Around the World Are Cutting Rates Central Banks Around the World Are Cutting Rates

Inflation has fallen in most developed nations, and central bank officials are now trying to steer..
An Interest Rate Cut An Interest Rate Cut

We explore the politics of today’s Fed announcement.
previous post